Returns & Exchanges
What is your return policy?
What is your return policy?You have 14 days from the delivery date to return an item purchased on maisoncrivelli.com. Each Maison Crivelli fragrance is crafted with care; to ensure a smooth return, the product must remain intact and unopened. Conditi
Can I return or exchange an opened fragrance?
Can I return or exchange an opened fragrance?No. For the integrity of the fragrance, products that have been opened or whose packaging shows signs of tampering cannot be returned or exchanged.
How do I initiate a return?
How do I initiate a return?To begin the return process, please contact our client service team [email protected]. We will guide you so that your return is handled smoothly, preserving the elegance of the Maison Crivelli experience.
How long does it take to process a refund?
How long does it take to process a refund?Once your returned products are received and carefully inspected, refunds are processed within 5–10 business days. Please allow an additional 3–5 business days for the funds to appear in your account, dependi
Do you accept international returns?
Do you accept international returns?Maison Crivelli accepts returns only for orders placed and delivered within the same country. International clients are responsible for arranging their own returns; Maison Crivelli cannot be held responsible for pa