For any questions, suggestions, or to simply continue your olfactory discovery with us, we invite you to reach out through the form below. 

Our team will respond with the same care and attention we put into each of our creations.

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Maison Crivelli

How long does it take to process a refund? Once your returned products are received and carefully inspected, refunds are processed within&#xA0;5&#x2013;10 business days. Please allow an additional&#xA0;3&#x2013;5 business days&#xA0;for the funds to appear in your account, depending on your bank.

How long does it take to process a refund?Once your returned products are received and carefully inspected, refunds are processed within 5–10 business days. Please allow an additional 3–5 business days for the funds to appear in your account, dependi

How long does it take to process a refund?

Returns & Exchanges

How should I store my perfume to maintain its quality?

What ingredients are used in Maison Crivelli fragrances?

Are Maison Crivelli fragrances vegan and cruelty-free?

Are Maison Crivelli fragrances unisex?

What is the best way to apply perfume?

Are Maison Crivelli products hypoallergenic?

Products

How do I place an order on maisoncrivelli.com?

Which payment methods are accepted?

Can I amend or cancel my order after placing it?

Will I receive an order confirmation email?

Orders & Payments

How long will my order take to arrive?

Which countries do you deliver to?

Are shipping fees and duties applied?

Which carriers do you use?

How is my order packaged?

Can I track my order?

What if my order is delayed?

What should I do upon receiving my order?

Shipping & Delivery

What is your return policy?

Can I return or exchange an opened fragrance?

How do I initiate a return?

Do you accept international returns?

Do I need to create an account to place an order?

What are the benefits of a Maison Crivelli account?

How do I reset my password?

How do I update my information?

How do I use a gift code for a full-size perfume?

Account

How do I contact Maison Crivelli client service?

Can I find your fragrances in stores?

How do I subscribe to the newsletter?

Do you offer gift wrapping or personalized messages?

Do you offer engraving or personalization services?

Do you offer samples or Discovery Sets?

What should I do if complimentary samples did not appear in my order?

Are gift codes combinable with other promotions?

Promotions

How long does it take to process a refund?Updated 3 months ago