For any questions, suggestions, or to simply continue your olfactory discovery with us, we invite you to reach out through the form below. 

Our team will respond with the same care and attention we put into each of our creations.

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Maison Crivelli

How should I store my perfume to maintain its quality?

What ingredients are used in Maison Crivelli fragrances?

Are Maison Crivelli fragrances vegan and cruelty-free?

Are Maison Crivelli fragrances unisex?

What is the best way to apply perfume?

Are Maison Crivelli products hypoallergenic?

Products

How do I place an order on maisoncrivelli.com?

Which payment methods are accepted?

Can I amend or cancel my order after placing it?

Will I receive an order confirmation email?

Orders & Payments

How long will my order take to arrive?

Which countries do you deliver to?

Are shipping fees and duties applied?

Which carriers do you use?

How is my order packaged?

Can I track my order?

What if my order is delayed?

What should I do upon receiving my order?

Shipping & Delivery

What is your return policy?

Can I return or exchange an opened fragrance?

How do I initiate a return?

How long does it take to process a refund?

Do you accept international returns?

Returns & Exchanges

Do I need to create an account to place an order?

What are the benefits of a Maison Crivelli account?

How do I reset my password?

How do I update my information?

How do I use a gift code for a full-size perfume?

Account

How do I contact Maison Crivelli client service?

Can I find your fragrances in stores?

How do I subscribe to the newsletter?

Do you offer gift wrapping or personalized messages?

Do you offer engraving or personalization services?

Do you offer samples or Discovery Sets?

What should I do if complimentary samples did not appear in my order?

Are gift codes combinable with other promotions?

Promotions

The selection of complimentary samples should be made during the validation of your shopping bag. In cases where the selection was not validated, samples may not be included in your order. Unfortunately, we cannot send the missing samples retroactive

The selection of complimentary samples should be made during the validation of your shopping bag. In cases where the selection was not validated, samples may not be included in your order. Unfortunately, we cannot send the missing samples retroactively, but we hope you enjoy any additional samples that might have been included with your order as a gesture of goodwill.For future orders, please ensure sample selections are validated at checkout.

Gift codes issued by us are not combinable with other promotions or discount codes. They can only be used for one product per order. Please ensure the product you are purchasing is not already on promotion to apply your gift code successfully.

Gift codes issued by us are not combinable with other promotions or discount codes.&#xA0;They can only be used for one product per order. Please ensure the product you are purchasing is not already on promotion to apply your gift code successfully.

We regret to inform you that we currently do not offer any discount codes for first-time orders. However, you can choose Discovery set Extraits or Eaux de parfum to begin your olfactory experience with Maison Crivelli. Once your order is received, a

We regret to inform you that we currently do not offer any discount codes for first-time orders.&#xA0;However, you can choose Discovery set&#xA0;Extraits or&#xA0;Eaux de parfum&#xA0;to begin your olfactory experience with Maison Crivelli.&#xA0;Once your order is received, a digital gift code reflecting the value of the set will be shared with you, inviting you to discover a more generous format of your signature fragrance on your next purchase.

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