Shipping & Delivery
How long will my order take to arrive?
How long will my order take to arrive?Once confirmed, orders are prepared with care and usually arrive within 3–5 business days for standard delivery. Express delivery is available, bringing your fragrance in 1–2 business days.
Which countries do you deliver to?
Which countries do you deliver to?Maison Crivelli ships to the following countries:. Europe: Albania, Germany, Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, France, Greece, Guernsey, H
Are shipping fees and duties applied?
Are shipping fees and duties applied?Shipping fees depend on your destination. Please note that customs duties, taxes, and import fees—like invisible notes that accompany your fragrance’s journey—are generally the responsibility of the recipient, exc
Which carriers do you use?
Which carriers do you use?We work with trusted carriers to ensure your fragrance reaches you safely:. France (excluding DOM-TOM): Colissimo, Chronopost Express. European Union : Chronopost Classic, Colissimo, or DHL connect. Spain: DHL connect. Malta
How is my order packaged?
How is my order packaged?Your fragrance is presented in Maison Crivelli’s signature packaging, designed to protect and showcase it beautifully.
Can I track my order?
Can I track my order?Yes. Once your fragrance has left our atelier, you will receive a tracking link by email to follow its journey. For added convenience, the “Track My Order” option is also available directly on our main page, allowing you to trace
What if my order is delayed?
What if my order is delayed?If any delay occurs, our client service team will contact you promptly. We aim to deliver every fragrance quickly and in perfect condition.
What should I do upon receiving my order?
What should I do upon receiving my order?Upon the arrival of your fragrance, we invite you to savor the moment and take a careful look at your package. It is the client’s responsibility to:. Verify that the products received match your order ;. Repor