For any questions, suggestions, or to simply continue your olfactory discovery with us, we invite you to reach out through the form below. 

Our team will respond with the same care and attention we put into each of our creations.

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Maison Crivelli

When you sign in, a one-time login code will be sent to your email. Simply open the message and follow the link (or enter the code) to access your account.If you no longer have access to the email inbox associated with your account, please contact our Customer Service team for assistance.

When you sign in, a one-time login code will be sent to your email. Simply open the message and follow the link (or enter the code) to access your account. If you no longer have access to the email inbox associated with your account, please contact o

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Account

How should I store my perfume to maintain its quality?

What ingredients are used in Maison Crivelli fragrances?

Are Maison Crivelli fragrances vegan and cruelty-free?

Are Maison Crivelli fragrances unisex?

What is the best way to apply perfume?

Are Maison Crivelli products hypoallergenic?

Products

How do I place an order on maisoncrivelli.com?

Which payment methods are accepted?

Can I amend or cancel my order after placing it?

Will I receive an order confirmation email?

Orders & Payments

How long will my order take to arrive?

Which countries do you deliver to?

Are shipping fees and duties applied?

Which carriers do you use?

How is my order packaged?

Can I track my order?

What if my order is delayed?

What should I do upon receiving my order?

Shipping & Delivery

What is your return policy?

Can I return or exchange an opened fragrance?

How do I initiate a return?

How long does it take to process a refund?

Do you accept international returns?

Returns & Exchanges

Do I need to create an account to place an order?

What are the benefits of a Maison Crivelli account?

How do I update my information?

How do I use a gift code for a full-size perfume?

How do I contact Maison Crivelli client service?

Can I find your fragrances in stores?

How do I subscribe to the newsletter?

Do you offer gift wrapping or personalized messages?

Do you offer engraving or personalization services?

Do you offer samples or Discovery Sets?

What should I do if complimentary samples did not appear in my order?

Are gift codes combinable with other promotions?

Promotions

How do I reset my password?Updated 3 months ago